Privacy Policy

Updated: January 1, 2023

We are grateful to all of our supporters and donors who help us do what we do and support our troops.

We understand the importance of protecting your privacy and appreciate the trust you placed in us. This Privacy Policy was put into place to share with you how we collect and use your personal information and how you can communicate with us about your preferences.

Accessing Our Website

By accessing the Ship Gratitude Website (the “Website”), submitting personal information, or by contributing to Ship Gratitude by any means, you are agreeing that 1) you will abide by the practices described in this Privacy Policy and 2) Ship Gratitude may use your personal information as outlined in the Privacy Policy. By accessing our Website, you consent to this collection, transfer, storage, and processing of information. You understand and agree that your personal information may be processed where laws governing the processing of personal information may be less stringent than laws in the country you reside.

Information We Collect

We may collect information you provide directly, information provided by third parties or information automatically collected through your use of our Website. We use this information to improve our work, communicate with you about events or programs, respond to your inquiries, provide support, fulfill your requests, process your donations, and for other donor services purposes. We also use information to improve our understanding of your interests and better tailor the content and information that we may send or display to you, such as newsletters or other information we think may interest you.

We may automatically collect information about your use of our Website through cookies or other technologies, including but not limited to your domain name, the type of browser you are using (e.g., Google Chrome, Internet Explorer, Firefox), the type of operating system you are using (e.g., Windows or Mac OS), CPU type (e.g. Pentium Intel Core), your manner of connecting to the Internet, Internet protocol address (IP address), the web page that led you to our site as well as other information about your geographic location; and/or the domain name of your Internet service provider (ISP). We may also collect information about the length of time and number of times you visited our Website.

Information We Collect From Social Networking Sites

Subject to the Terms and Conditions of use of our Website, which are incorporated fully herein, you are invited to post content on our social media sites, including your comments, pictures, and any other information that you would like to be available. If you post your own content, your posting may become public, and we cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your personal privacy.  We have no control over how any social media services use or disclose the personal information they collect about you. For information about how they may use and disclose your information, please consult their respective privacy policies. Your user name and any information that you post to our Website or social media services, including, without limitation, reviews, comments, and text will be available to, and searchable by, all users of our site or services. Should we encounter inappropriate activity such as defamatory content, damaging content, incendiary content, obscenities, or disrespectful content, it will be removed without notice.

Personal Information

Depending on the type of communication or transaction, the personal information we collect may include, but is not limited to, your name, postal address, Zip Code, phone number(s), organization name, and e-mail address(es). If you are donating money, credit card information will be processed through our online donation pages when completing your transaction.

You will be asked to provide your personal information when making donations, registering on certain pages of the site, requesting communications, participating in the social networking aspects of the site and/or in other ways as described in this Privacy Policy. 

Financial Information

We utilize third-party services to manage financial transactions and to provide an additional level of security to protect your financial data. Your credit card number is used only for each discrete financial transaction and is not saved on our site. You will see "https" on those donation pages, which means that information entered on those pages is encrypted for your security Please be aware that despite our best efforts, no data security measures can guarantee 100% security. 

If you have any questions regarding the security of your credit card donation online, please e-mail us at

Third-Party Websites

Our website and social media posts may contain links to third-party websites. We are not responsible for the content on other websites and their privacy policies govern their content.


We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do, their use and disclosure of your personally identifiable information is subject to this Privacy Policy.

Service Providers

We may disclose the information we collect from you to third-party vendors, service providers, contractors, or agents who perform functions on our behalf. If such agents and contractors have access to personally identifiable information, they are required to protect this information in a manner that is consistent with this Privacy Policy and use the information for no other purpose than to carry out the services they are performing.

Business Transfers

If we establish a new related entity, are acquired by or merged with another organization, or if substantially all of our assets are transferred to another organization, we may transfer the information we have collected from you to the other organization.

Legal Compliance And To Protect Others

We also may disclose information we collect from you to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena.

We also may disclose the information we collect from you where we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this Privacy Policy, or as evidence in litigation in which we are a party or a witness.

Children Under 13

Our Website is intended for general audiences and we do not knowingly collect or solicit personal information from anyone under the age of 13, nor do we knowingly allow such persons to provide us with their personal informationAnyone under the age of 13 should not send any information about themselves to us including name, address, telephone number, or e-mail address(es). In the event we learn that we collected personal information from anyone under the age of 13, we will delete that information as quickly as possible. If you have any reason to believe that we may have collected personal information from anyone under the age of 13, please contact us at

Changing you Privacy Preferences

You may change your privacy preferences by e-mailing us at Changes you make may not take effect immediately, so it is possible you may receive one or more communications during the period in which your request is being processed

You may opt-out of such communications by following the opt-out instructions contained in an e-mail. Please note that it may take up to ten (10) business days for us to process opt-out requests. If you opt-out of receiving e-mails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any services you have requested or received from us.

Information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the Website for a period of time.

Changes To This Policy

From time to time, Ship Gratitude may revise its privacy practices to address changing technology, security measures and Website functionality. We will post any changes to this Privacy Policy on our Website. It is your responsibility to regularly refer back to this page to determine if there have been changes to the Privacy Policy, and to review them. Please contact us if you have any questions about changes to our Privacy Policy by e-mailing >a href="">


If you have questions about the privacy aspects of our services or would like to make a complaint, please e-mail us at>.